Privacy Policy
Last updated 15 August 2026.
1. Who we are
Kafoo ("Kafoo", "we", "us") is a customer loyalty and rewards platform. Kafoo is a product of NOVIQ Solutions, a company registered in Riyadh, Saudi Arabia (Unified National Number 7051970577). NOVIQ Solutions is the data controller for information collected through this website.
2. What information we collect
When you use this website (kafoo.vip), we may collect: contact details you provide directly — name, email address, phone number, business name and business sector — when you submit our contact or trial-request forms; technical information collected automatically, such as IP address, browser type, device type and pages visited, via standard web server and hosting logs; and cookies — essential cookies required for the website to function. If we add analytics or marketing cookies in the future, we will ask for your consent first where required by law, and update this policy.
3. How we use your information
We use the information you provide to respond to your enquiry or trial request, to set up and configure your Kafoo account if you request a trial, and to improve our website and communicate with you about Kafoo. We do not sell your personal information.
4. Legal basis and the Saudi PDPL
We process personal data in accordance with Saudi Arabia's Personal Data Protection Law (PDPL). We only collect the information necessary for the purposes above, and process it on the basis of your consent (when you submit a form) or our legitimate interest in responding to business enquiries.
5. How long we keep your information
We keep the information you submit through our forms for as long as necessary to respond to your enquiry and, after that, for up to 24 months for record-keeping, unless a longer period is required by law or you ask us to delete it sooner.
6. Your rights
Under the Saudi PDPL, you have the right to know what personal data we hold about you, request a copy of it, request correction of inaccurate data, and request deletion of your data, subject to any legal retention requirements. To exercise any of these rights, contact us at info@kafoo.vip.
7. Who we share information with
We share information with service providers who help us operate this website and respond to enquiries (for example, our email delivery provider and hosting provider), only to the extent necessary for them to provide that service, and under appropriate confidentiality obligations. We do not share your information with third parties for their own marketing purposes.
8. Data security
We take reasonable technical and organizational measures to protect the information we hold, including restricting access to those who need it to do their jobs.
9. Children
This website and the Kafoo platform are intended for business use and are not directed at children.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
11. Contact us
If you have any questions about this policy or how we handle your data, contact us at info@kafoo.vip. NOVIQ Solutions, Riyadh, Saudi Arabia.